Master Safety’s Operational Procedures and Guidelines.

Dear valued (future) client, thank you for purchasing a security system from Master Safety Enterprises Ltd. (MSE). Please note the following procedures which regulate our client – company relationship.

Installation All material is guaranteed to be as specified. All work to be completed in a workmanlike manner according to MSE standard practice.
Any alteration or deviation from the quotation accepted by you involving extra costs and / or time will be done only upon written or verbal orders, and will become an extra charge for equipment and / or time over and above the proposed cost. All work is contingent upon strikes, accidents,
or delays beyond our control. If specified equipment is not available for whatever reason, substitute equipment of the same, or exceeding quality and specification will be accepted as replacement. If in the course of installation walls have to be cut open in order to lay conduit or cable, MSE will, after the work is done, close those openings provisionally. Any proper rendering and painting or wall papering must be done by professionals, as we are not. Cost incurred to render, paint or wall paper will be borne by the client. MSE quotations are usually valid for thirty (30) days unless otherwise indicated. An installation is usually a one-time job which may or may not take more than one till five days. If an installation is divided in more than one job, such as cabling first, part equipment installation later and full installation at the end, as decided by the client, extra transport cost will be calculated for each trip to the job site, over the quoted installation fee. When a jobsite is cabled by MSE and on return to finalise the work we find that cabling is removed or cut short by whomever, we will charge extra for re-cabling. Unless otherwise agreed upon in writing, ..…… working days per job / location in Pattaya City (excluding Sundays and public holidays). Projects outside Pattaya City are ……. working days per job / location.

Working hours: Working hours are from Monday to Friday from 08.30 till 12.00 and from 13.00 till 17.00 hrs and Saturday from 08.30 till 14.30. MSE is closed on Sunday and all Thai holidays and substitute holidays. Outside these hours telephone calls cannot be attended to.

Warrantee: Equipment and cabling is warranted for 12 months from the date of installation hand over. Servicing the installed equipment is free of charge for the first 3 months from the day of hand over of the system, after this period the standard service fee applies. For systems installed outside of Pattaya travel cost and lodging cost will be calculated and added if applicable. If a system of MSE is installed utilizing existing 3rd party wiring and or equipment, warrantee will be for the MSE installed equipment and wiring only. If the MSE installed equipment and wiring malfunction because of previous installed 3rd party equipment and/or wiring, warrantee will not apply. If a 3rd party, without express written permission from MSE, repairs, refurbishes or in any way disturbs the by MSE installed system the warrantee is null and void, this may includes the 24 Hr alarm monitoring services at the discretion of MSE. If any fees or payments due to MSE by the client are not paid in time the warrantee and monitoring of said system may be suspended until such payment is made. Upon Master Safety Enterprises Ltd. agreement only, equipment returned within 30 days from purchase date, for whatever reason, will carry a re-stock fee of 25%. Equipment installed longer than 30 days re-stock fee by agreement only. Consumables such as light bulbs and batteries are explicitly not warranted. Acts of God are excluded from warrantee.

Service / Maintenance and Repair: Response time in Pattaya City is usually within 24 hours from the moment of notification, in areas outside Pattaya but within Banglamung District may be longer. Other provinces upon agreement between both parties only. All notifications of service or repair requests must be done during MSE office hours only, by telephone and SMS message, or E-mail. Notify us as soon as possible and not after a few days on Friday 5 o’clock please. Detailed information, which lights or symbols are visible on the keypad, as to what went wrong, when, and why is much needed for us to give first aid through the telephone and to help you best. A “my system is not working” only is not sufficient and may delay the return of the proper working of your system. Once an appointment for service is made and Master Safety Enterprises Ltd. staff arrives at the client’s location to be told for whatever reason they cannot perform the maintenance without having canceled the maintenance visit at least three hours ahead for Pattaya City area, a standard Service Visit Cost will be calculated for this visit for rescheduling purposes. The Client is responsible for providing uninterrupted power to MSE's installed systems. Power break- age may interrupt with the correct operation of said security systems. Please contact MSE for options available.

Emergencies: Urgent services and repairs required outside mentioned in “Working hours” above. Telephone calls can not be received outside our normal office hours. Only in serious emergencies can you send an SMS message to our mobile number, please be detailed as requested above. We will endeavour to contact you with a solution. If staff is available and has to be send outside office hours an extra fee has to be paid. (see below) For monitoring clients, abusing the system by setting off an alarm by whatever means just to get attention from the monitoring provider carries a mandatory fine of Baht 2,000 and may result in disconnection from the monitoring services. Monitoring clients are requested to call the service provider immediately when making a mistake or false alarm. If monitoring the system is halted for whatever reason restitution of (partial) monitoring fees paid will not be refunded.

Basic First Aid ….. Read your user manual first when the system is handed over……. It may help avoiding panicking. If you misplaced your manual a free download is provided at MSE’s website www.thaisecurity.com

Payments / Cost
• Repairs of equipment within 12 months of date of purchase are free, if not caused by misuse or negligence by the client. A broken cable in the ceiling because of rodents is not considered a warrantee case and carries a service / repair cost. To keep your premises free of vermin and rodents is the client’s responsibility. Acts of God are excluded from warrantee.
• Service visits cost Baht 1,500 for the first hour and every subsequent hour or fraction thereof is 500 Baht, excluding faulty equipment cost. First 3 months from date of purchase of the system is free of charge
• Equipment is warranted but transport outside Pattaya area will be calculated as stipulated in this document.
• Outside Pattaya, service visits cost Baht 1,500 and every subsequent hour is 700 a trip excluding faulty equipment cost. An additional cost of Baht 25 / Kilometer will be charged.
• Emergency calls outside working hours, will be charged three times the above service cost except for the Kilometer charge.
• Additional transport cost per trip is Baht 1,000, see “Installation” above. Outstanding bills need to be paid before future services will commence.
• Prices are subjected to change without notice.

We at Master Safety Enterprises Ltd. wish you satisfaction and safety by using our products for many years to come, we endeavour to provide the best service in the business, we go at great lengths to satisfy our clients, we do the impossible as soon as possible, miracles take a bit longer. When a proposal is given without a prior survey as with upcountry installations, the end total of certain equipment such as magnetic sensors may vary; the Client will accept the actual total of equipment installed and will compensate accordingly. MSE fully intends to keep deadlines agreed upon, however, if for whatever reason MSE runs over time the client will not hold this against MSE by deducting money of any other way of reprisal.

Received, read, understood and accepted by the Client Master Safety Enterprises Ltd.

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Client Full Name                    Date               MSE Sign                      Date


Master Safety Enterprises Ltd. Security Specialists Since 1988
124/55 M10, South Pattaya Road, (next to Shell gas station),
Nong Prue, Banglamung Chonburi 20150.
Tel. 038 489102-3, Fax 038 489101, Emergency SMS only 081 4367414

Please contact MSE to receive the latest updates of this document.
(document  3-6-2011)